Last updated: 20 August 2026
NumbersHub Bookkeeping respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how NumbersHub Bookkeeping collects, uses, discloses, stores and protects personal information when you visit numbershub.pro, contact us, or use our bookkeeping, accounting and financial administration services.This Privacy Policy has been prepared for an Australian business and is intended to explain our approach to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It should be reviewed by an Australian privacy professional before publication, particularly to confirm the correct legal entity, contact details, offshore processing arrangements and any obligations applying to your specific services.
1. About NumbersHub
In this policy, “NumbersHub”, “we”, “us” and “our” means NumbersHub Bookkeeping and the legal entity that operates the NumbersHub business and website.
NumbersHub provides bookkeeping, accounting support and related financial administration services to businesses. We may work with team members, contractors, technology providers and service providers located in Australia and overseas to deliver those services.
2. Information we collect
We may collect personal information directly from you or from an authorised representative of your business. The information we collect depends on how you interact with us and the services you request.
This may include:
• Your name, business name, position and contact details.
• Email address, telephone number, postal address and business address.
• Information provided through enquiry, consultation, onboarding or service forms.
• Business and accounting information required to provide our services.
• Financial records, invoices, receipts, payroll information, transaction details and other bookkeeping data.
• Information relating to employees, suppliers, customers or other individuals contained in records provided by your business.
• Login, access and authentication information needed to connect to accounting or business platforms.
• Information about your preferences, service requirements and communications with us.
• Billing, payment and transaction information.
• Information contained in emails, messages, documents or other correspondence.
• Website usage information, including IP address, browser type, device information, pages viewed and approximate location.
• Any other information you voluntarily provide to us.
We generally do not seek to collect sensitive information. If sensitive information is included in documents or records supplied to us, we will handle it in accordance with applicable privacy laws and only use it where reasonably necessary for the services or otherwise permitted by law
3. How we collect information
We may collect personal information:
• When you submit an enquiry or request a consultation.
• When you contact us by phone, email, social media or through our website.
• During client onboarding and service delivery.
• When you provide accounting records, documents or access to software platforms.
• From authorised representatives, business owners, employees or professional advisers.
• From service providers or platforms used to support your business.
• Through cookies, analytics tools and other website technologies.
• From publicly available sources, where appropriate and permitted by law.
Where practicable, we will collect personal information directly from you. In some circumstances, we may collect information from another person or organisation, such as your authorised representative, accountant, business partner, software provider or client. If you provide us with personal information about another person, you should ensure that you have authority to provide that information and that the person has been informed, where required, about
how their information may be handled.
4. Why we collect and use information
We may collect, hold, use and disclose personal information for purposes including:
• Providing bookkeeping, accounting support and related services.
• Understanding your business requirements and preparing proposals or quotes.
• Setting up, administering and managing your client relationship.
• Accessing, reconciling, organising and maintaining business financial records.
• Communicating with you about your account, services, requests and appointments.
• Processing payments, invoices and other business administration.
• Connecting with accounting, payroll, banking, document management and other authorised platforms.
• Responding to enquiries, feedback and complaints.
• Verifying identity, authority and access permissions.
• Protecting the security and integrity of our systems and services.
• Improving our website, services, systems and customer experience.
• Managing our business operations, risk and compliance obligations.
• Complying with legal, regulatory, accounting and record-keeping requirements.
• Sending service updates, educational material, offers or other marketing communications, where permitted by law.
• Establishing, exercising or defending legal claims.
• Any other purpose explained when the information is collected or authorised by you.
We will not use personal information for an unrelated purpose unless permitted or required by law, or you have consented to that use.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy. Depending on the circumstances, recipients may include:
• Our employees, contractors and related businesses.
• Bookkeepers, accountants, payroll specialists and other professional advisers.
• Accounting, payroll, banking, payment, cloud storage and business software providers.
• Information technology, hosting, cybersecurity and communications providers.
• Website, analytics, customer relationship management and marketing providers.
• Payment processors and financial institutions.
• Your authorised representatives, professional advisers or business partners.
• Government agencies, regulators, courts or law enforcement bodies where required or permitted by law.
• Insurers, auditors, legal advisers and other professional service providers.
• A purchaser, investor or successor entity in connection with a business sale, restructure or transaction.
• Any other person or organisation where you have authorised us to make the disclosure.
We aim to disclose only the information reasonably necessary for the relevant purpose. Where we appoint a third-party service provider to handle personal information on our behalf, we take reasonable steps to require appropriate confidentiality, security and privacy protections
6. Overseas disclosure and offshore operations
Some of our personnel, contractors, technology providers or service providers may be located outside Australia. As a result, personal information may be accessed, processed or stored overseas.The countries in which information may be handled can vary depending on the systems and providers used. They may include countries in the Asia-Pacific region, the United States or other countries where our service providers operate. Before making an overseas disclosure, we take reasonable steps required by applicable privacy laws
to assess the recipient and the privacy protections available. However, overseas recipients may not always be subject to Australian privacy laws, and you may not be able to enforce Australian privacy rights against them. Electronic information stored in cloud systems may also be accessed from, or transferred between,different countries. We will update this policy if our material overseas disclosure arrangements change.
7. Cookies and website analytics
Our website may use cookies, pixels, analytics services and similar technologies to:
• Operate and secure the website.
• Remember preferences and improve website functionality.
• Understand how visitors use our website.
• Measure website performance.
• Improve our marketing and communications.
These technologies may collect information such as your IP address, device type, browser type, pages visited, referring website and approximate location.
You can usually manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled. Third-party analytics or advertising providers may collect information in accordance with their own privacy policies
8. Direct marketing
We may send you information about our services, bookkeeping and financial management resources,
business updates, events or offers where permitted by law. You can opt out of marketing communications at any time by:
• Using the unsubscribe option in the relevant email; or
• Contacting us using the details in the “Contact us” section below.
Even if you opt out of marketing, we may continue to send non-promotional communications relating to your existing services, account, security, legal obligations or important operational matters.
9. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the circumstances, our security measures may include:
• Limiting access to people who need the information for their work.
• Using access controls, passwords and authentication measures.
• Applying confidentiality obligations to employees and service providers.
• Using secure systems and reputable technology providers.
• Maintaining appropriate administrative, technical and physical safeguards.
• Monitoring and managing information security risks.
• Retaining information only for as long as reasonably necessary.
No method of transmission or storage is completely secure. You are responsible for keeping your passwords and login credentials confidential and for notifying us promptly if you suspect unauthorised access to an account or system connected to our services.
10. Data breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws, including the Notifiable Data Breaches scheme where applicable.
Where required, we will notify affected individuals and the Office of the Australian Information Commissioner. We may also take steps to contain the incident, reduce potential harm and prevent a recurrence.
11. Retention and destruction
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain business and financial records, comply with legal or regulatory obligations, or protect our legitimate interests. When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or authorised to retain it
12. Accessing and correcting information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details below. We may need to verify your identity and authority before responding. We will generally respond within the timeframe required by applicable law.
In some circumstances, we may refuse access or correction where permitted or required by law. If we refuse a request, we will explain the reasons where appropriate and advise you of any available options
13. Complaints
If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us first. We will investigate your complaint and aim to provide a response within a reasonable period.
Please include:
• Your name and contact details.
• The nature of your concern.
• Relevant dates, documents or correspondence.
• The outcome you are seeking.
If you are not satisfied with our response, or if we do not respond within a reasonable time, you may contact the
Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Telephone: 1300 363 992
14. Third-party websites and platforms
Our website or communications may contain links to third-party websites, applications or platforms. Those third parties have their own privacy policies and terms of use.
We are not responsible for the privacy, security or content practices of third-party websites or platforms. You should review their policies before providing personal information or granting access
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices. The updated version will be published on this website with a revised “Last updated” date. Your continued use of our website or services after an update may indicate that you have read the updated policy.
16. Contact us
For privacy enquiries, access or correction requests, complaints, or questions about how we handle personal information, please contact:
NumbersHub Bookkeeping
Email: marketing@numbershub.pro
Phone: +0493 095 290
Website: numbershub.pro